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Contact Us
Have a question, a compliment, or just want to say Hola!
We’d love to hear from you! Whether you’re curious about our products, need help with your order, or just want to share your beauty story, our team is just a message away.
Say Hello!
Drop us an email: contact@kosmiqua.com
Order Support
Need help with your order, tracking, or returns?
Reach out to: info@kosmiqua.com
Retail or Bulk Inquiries
Want to stock our products or partner with us?
Email us at: purchase@kosmiqua.com
Our HQ
A little slice of Europe in India:
314, Time Square, 10 Main Rd, opp. Bharti residency, Pal Gam, Surat, Gujarat 394510.
125, Kaveri Main Road, Udaynagar, Bangalore-50001
We're Here For You
Monday to Friday: 10:00 AM – 6:00 PM
(We take weekends off to pamper ourselves and managing staff’s skincare too 😉)
Because the world’s best beauty deserves a conversation.
FAQ's
1. What is KosmiQua?
KosmiQua is a beauty platform that scours Europe for top-shelf cosmetic brands to curate and distribute. We are focused on providing luxurious, high-quality, and beautiful products with our core aesthetic rooted in the latest skincare and makeup trends.
2. Where are your products from?
We source and purchase directly from established cosmetic brands in France, Italy, the United Kingdom, and throughout continental Europe.
3. Are all your products authentic?
Without question. We guarantee all our offered products will be 100% authentic. We only partner with verified suppliers and brands.
4. What brands does KosmiQua offer?
We offer a curated selection of premium European and global beauty brands, including CASMARA, BIODERMA, OLAPLEX, L'Oréal Professionnel, NATURICA by RICA, Cetaphil, Matrix, Caudalie, and La Roche-Posay.
6. When will my order arrive?
We typically try to ship your order within 24-48 hours. Shipping timelines vary by region, but will generally take 5-10 business days to arrive.
7. What is your return or exchange policy?
If you are not happy with your purchase, we accept returns or exchanges within 7 days of delivery as long as the item is unopened and remains in its original condition. Please refer to our Returns page.
8. Are your products safe for sensitive skin?
Many of our products are made with gentle, dermatologically-tested ingredients. However, we always suggest patch testing or contacting your dermatologist for safety concerns.
9. How can I be informed about new launches and offers?
You can subscribe to our newsletter, or follow us on Instagram, Facebook, or Twitter to be informed about the latest launches, trends, and exclusive offers!
10. Are all the brands you offer authentic?
Yes, we source our products directly from official distributors and brand partners to ensure 100% authenticity.
Have a question, a compliment, or just want to say Hola!
We’d love to hear from you! Whether you’re curious about our products, need help with your order, or just want to share your beauty story, our team is just a message away.
Say Hello!
Drop us an email: contact@kosmiqua.com
Order Support
Need help with your order, tracking, or returns?
Reach out to: info@kosmiqua.com
Retail or Bulk Inquiries
Want to stock our products or partner with us?
Email us at: purchase@kosmiqua.com
Our HQ
A little slice of Europe in India:
314, Time Square, 10 Main Rd, opp. Bharti residency, Pal Gam, Surat, Gujarat 394510.
We're Here For You
Monday to Friday: 10:00 AM – 6:00 PM
(We take weekends off to pamper ourselves and managing staff’s skincare too 😉)
Because the world’s best beauty deserves a conversation.
FAQ's
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