Question 1

How do I place an order for prescription medications?

Accepted Answer

To order prescription medicines, search for the item, upload a clear photo or PDF of a valid prescription signed by a registered medical practitioner, and proceed to checkout. Our licensed pharmacist will verify the prescription before dispatch.

Question 2

What types of prescriptions are acceptable for online orders?

Accepted Answer

We accept valid physical prescriptions issued by licensed doctors within the last 6 months. E-prescriptions with digital signatures or verified clinic letters are also accepted.

Question 3

How are temperature-sensitive medicines like insulin delivered?

Accepted Answer

Temperature-sensitive products are packed in insulated thermal boxes with validated ice-gel packs to ensure temperature continuity between 2°C and 8°C throughout delivery.

Question 4

What is the standard delivery timeframe for orders?

Accepted Answer

Express urban orders are fulfilled within 24 to 48 hours. Standard regional shipments typically arrive within 2 to 4 business days with real-time tracking.

Question 5

Can I return prescription medicines after delivery?

Accepted Answer

Due to strict pharmaceutical safety regulations, returned medicines cannot be re-stocked. However, if you receive a damaged product or an incorrect item, please report it within 48 hours for a full replacement or refund.

Question 6

What payment methods are supported on the portal?

Accepted Answer

We accept all major credit/debit cards, Net Banking, UPI (Google Pay, PhonePe, Paytm), and Cash on Delivery (COD) for eligible pincodes.

Frequently Asked Questions

Ordering & Prescriptions

How do I place an order for prescription medications?

What types of prescriptions are acceptable for online orders?

Shipping & Cold-Chain Delivery

How are temperature-sensitive medicines like insulin delivered?

What is the standard delivery timeframe for orders?

Returns & Refunds

Can I return prescription medicines after delivery?

Payments & Invoicing

What payment methods are supported on the portal?