Shipping policy

At KosmiQua, we are committed to providing efficient and reliable shipping services to our customers. This Shipping Policy outlines important information regarding the shipping of your orders.

Processing Time:

Orders are typically processed and shipped within 3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods:

We offer various shipping methods to accommodate your needs, including standard shipping, expedited shipping, and international shipping.
Shipping options and rates are displayed at checkout based on your location and the weight of your order.

Shipping Costs:

Shipping costs are calculated based on the shipping method selected, the destination address, and the weight of the package.
Free shipping may be available for orders that meet specified criteria, such as minimum order value or promotion eligibility.

Delivery Timeframes:

Delivery times vary depending on the shipping method selected and the destination address.
Standard shipping within India typically takes 3 to 5 business days for delivery.
Expedited shipping options are available for faster delivery, with delivery times ranging from 1 to 2 business days.
International shipping delivery times may vary depending on customs clearance and local postal services.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
You can track the status of your order by entering the tracking number on our website or the carrier’s website.

Customs and Duties:

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.
Customers are responsible for paying any additional charges related to customs clearance.

Shipping Delays:

While we make every effort to ensure the timely delivery of your orders, unforeseen circumstances such as weather delays or carrier issues may cause delays.
We are not liable for shipping delays beyond our control but will assist you in tracking and resolving any delivery issues to the best of our ability.

Order Changes and Cancellations:

Once an order has been processed and shipped, we are unable to make changes to the order or cancel it.
If you need to modify or cancel your order, please contact us immediately, and we will do our best to accommodate your request before the order is shipped.

Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at info@kosmiqua.com

Note: This Shipping Policy is subject to change without prior notice. Please refer to our website for the most up-to-date shipping information.